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Objective and Scope	Table of Contents
NPS allow to perform the whole feedback loop directly in Salesforce CRM and provide users the following experience: o View NPS survey results, and NPS Score evolution for their contacts / accounts, through visual dashboards o Complete their feedback forms o Track their NPS actions

• SBS Support Maintenance → SBS CRM L3 : Anne Gilles (WW) / Ines Somatri (EU) / Nina Song (CN) / Dharmika Paladugu (US)
• SBS Evolutive Maintenance → SBS CRM functional analyst - Françoise Coussy
  

Contact for data issues: Ayeshwaria Jeyakrishnan

Who can send again a survey? Commercial Excellence.