Overview

In this section, you will find information about cross BU leads and how to create and update one in Salesforce.com.

A cross BU lead is an opportunity to share with another GBU/BU a business lead learned during an interaction with the market and that can potentially generate additional revenue for the Group.

Key added value of using Cross BU Lead

Share business leads with colleagues from other GBU (X-GBU opportunities)

As a result, capitalize on cross-GBU collaboration to indentify new business opportunities for Solvay

Concerned profiles:

ALL

Table of content

Step By Step

Cross-BU Lead Process Flow

Create a Cross BU Lead

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David opens the account for which he wants to create a Cross BU Lead.

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In the first section Information, David enters a Lead Name

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David clicks on the lookup icon and searches for his GBU as GBU Initiating the lead. Once he found it, he clicks on the GBU name.

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On the left side of the section, David links the Cross BU Lead to the opportunity and to the visit report he previously created.

These links are not mandatory, but it’s really helpful when consulting the visit report or the opportunity!

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Syensqo IS - Customer Support > 20. Cross BU Leads > image2016-8-4 13:57:39.png

Once David linked the Cross BU Lead to the 2 records, he can start fill in the details of the Cross BU Lead

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David defines to which GBU this lead must be addressed and details the context. He then clicks on Save

In this big empty field, David can use rich text like bold, underlined, bullets, etc. to elaborate the description. Useful!

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David has now finished. Thanks for sharing this lead David!

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In the mean time, Novecare has received an alert with the lead details.

Novecare will take care of assigning the lead. So easy to share good tips!

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Modify a Cross BU Lead

David received more information and would like to update his lead. He clicks on Edit

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He updates the description and click on Save

Attention! Only David (creator) and the user from the GBU receiving the lead can update it

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Once the modification is done, a notification email is sent to the GBU receiving the lead to alert them about the change.

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Back to the top

Overview

Table of content

Step By Step

Cross-BU Lead Process Flow

Create a Cross BU Lead

Modify a Cross BU Lead

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