Full solution (action or rejection of request) within working days, excluding implementation projects:

Full solution (action or rejection of request) within working days, excluding implementation projects:




Tasks to be completed when documenting an operation (from creation to publication)

 1. Enter the Title of the operation / page

2. Add the following Labels : 

    • Scope of applicability: ww, country_accounting 

    • Country or group of countries (if applicable): belux, china, france, italy, lam, nam, uk_ie, bulgaria, dach, netherlands, iberia, poland, latvia, australia, india, japan, south_korea, thailand, singapore

    • Unit and Domain according to the List of labels to be used in the Finance Service Line space

      • E.g. 1: WW Operation in Financial Accounting under domain "Central Finance Processes & Compliance":
        • Labels to be used: ww, financial_accounting, central_fin_proc_compliance

      • E.g. 2: France Operation in Financial Accounting:
        • Labels to be used: country_accounting, france, financial_accounting
          (for country operations, the Domain is always country_accounting)


3. Fill in all fields as described above

 4. Once the description of the operation is completed, ensure it is approved and published by launching the SBS-Finance approval workflow 




Domain: Finance Data & Reporting



Responsibility area: Monitor Data Management Service Level Agreement


Table of contents 

By default the table of contents displays Heading 1 & Heading 2 (other levels can be added)



Scope

3. Remove the icon when not applicable


ERP

4. Remove the icon(s) when not applicable


Frequency

5. Remove the icon(s) when not applicable

 

References

6. Add the link to SAP transaction(s) (when it exists)


Forms

7. Insert the links accordingly and change the link text with the OP name


Attachments

8. Add the link to attachments or external links



Previous OP << >> Next OP



1. Objective and Scope

1.1. Objective of this Operation

The purpose of this document is to describe the process to produce the quantitative KPI every month for data management process. The produced KPI covers all requests submitted in the data management workflow:

  • Days for the first answer
  • Total processing time

The defined in the SLA is:

  • First answer within two working days with either confirmation that action has been done, or challenge and request for further information, excluding implementation projects
  • Full solution (action or rejection of request) within five working days, excluding implementation projects

1.2. Scope

This procedure covers the various data managed by data management team through data management workflow and the KPI for respect of SLA.

Data management team is responsible to produce the KPI every month after monthly closing.


2. Definitions

See Finance Glossary:


3. Tasks description

3.1. I download the data from Data Management Workflow tool to excel

The first step is to extract data from data management workflow to calculate KPI.

Login in PF1 client 050.

Go to SAP transaction ZZF_MDWF_REQUEST:

  • Request status:
  • Changed on:
  • Ignore requests closed before:
  • Read the log:
    • More columns (time consuming): has to be flagged
    • Key Performance Indicators: has to be flagged
  • Layout: /KPI


3.1.1. Step 1 of Task 1

3.1.2. Step 2 of Task 1

...

3.2. I compute Data Management indicators' data in excel

3.2.1. Step 1 of Task 2

3.2.2. Step 2 of Task 2

...

3.3. I share Data Management indicators with the related stakeholders


End of document.