This self help portal is created by the customer team for our customers. We are constantly striving to improve on your experience with us.

Getting Support
 
There are 3 ways to request support from IS : By Email, by Phone or by creating a User Request (UR) in Footprints. Below are the details :

GLOBAL Helpdesk is accessible 24 hours / 5 days (Monday to Friday) by e-mail 

All working days "somewhere" in the world.During public holidays specific to the helpdesk of your zone, you will get support from Helpdesk of an other zone.

LOCAL Helpdesks are accessible by e-mail and phone (details below)

  • AP : 8:30 am - 6:00 pm (SGP time : GMT+8)

  • EU : 8:30 am - 6:00 pm (French Time : GMT+1 ou +2 )

  • LA : 8:00 am - 5:00 pm (Brazilian Time : GMT-2 ou -3)

  • NA : 8:00 am - 8:00 pm (EST : GMT-5 ou -4 )

 

if you are not able to find the solution in the self help portal, please send an email - sbs-is-appli-help@solvay.com to our customer support team.