Error handling & contact support- An automatic email will trigger to the BPM support team if incase of any process failure via Freshdesk ticketing tool.
- In case the user is facing any issues while performing any activity in the application or accessing the application, they may perform any if the below activities to trigger a support request:
- Email to Freshdesk support:
- Send an email to 'IS-CAPG-BPM@solvaysbs.freshdesk.com'
- Provide all the details of the issue i.e. Task Name, Project Name, Issue details etc
- If possible a snippet would help the support team rectify the issue in the shortest period of time.
- Open a ticket manually via Freshdesk:
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