Sample Tickets: |
E-mail notification will be received in the generic account
Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".
Reply with the Template Activity Log Template Activity Log Body: Hello, Nowadays, it's not possible to use the Activity Log feature due to the fact it's required a different kind of license level by Smartsheet. Solvay is in contact with Smartsheet to upgrade the support and license level at corporate level, however we do not expect changes in a short period of time. Best regards, XXX |
After Providing the solution we can directly mark the ticket as "Resolved" (Not Close) |