Implement a general request form in the Coatings section of solvay.com to ensure that cases are well captured into Salesforce and be routed correctly depending on Functionalities that visitor has chosen.

References:

Customer Journey

 

Pilot status (using Qualtrics)

  • Qualtrics form embed in solvay.com pages 
  • Display of "Differentiating questions" based on Functionality selected 
  • Rules mapping in qualtrics and salesforce 
  • Contact matrix for Coatings, Functionalities and Sub-Functionalities  user-d5ebe
  • Assignment rules in Salesforce  Jeremie Seabra-ex
  • Define target delivery in PROD (salesforce release)  Rachel SINGER
  • Test rules mapping in qualtrics  Marielle Martiny, user-fd23f
  • Add Call to Action to form in Coatings pages  Marielle Martiny, Thibault Clement