Training and Communication
Novecare - CEM Reference doc / Waves 1-2
Novecare CEM: Customer Service Log (Q&A)
Novecare Service Levels - Letter to Customers
Service Level Key Accounts
(do not communicate the segmentation to the customer)
Service Level Critical Accounts
(do not communicate the segmentation to the customer)
Service Level Transactional Accounts
(do not communicate the segmentation to the customer)
Service level Distributors
(do not communicate the segmentation to the customer)
Segmentation and Service Level (training video)
Procedures
NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
NOV -Express Delivery Management Procedure - WW
NOV- WP1 - Order cancellation , modification or completion - WW
Dashboard
Customer Engagement Analysis Dashboard