GBU Data Steward can request to have permission to maintain members of queues instead of creating a ticket to request CGI team for this action : find guideline to manage Queue Members update procedure

GBU data Steward are also responsible to maintan case Approval process or case onwership via Service one request attaching changes in a googlesheet (as source information use as template existing business rules for your GBU in this folder 03.Busness Rules & Queue members and add new column in this file with new criterai for rules or new values, new queues, new users).