Plugin issue on "What" and "Why"

1. The Issue is related to the MS OFFICE PRODUCTS Deployed on the End-User PC not from the same Year/Version as Standard Excel/Office Products (2013) 
2. SOLVAY today uses Office 2013 Year/Version.
3. ANY MS Product Deployed on Accolade User PCs MUST BE 2013 Year Version.
4. If any other MS YEAR/VERSION product deployed it will affect the Accolade plugin.

RESOLUTION: 

1. Check MS Products & Versions Installed on a Customer PC. 
2. If MS Products found with Year/Version higher than 2013:
   Uninstall the "wrong" or "mismatched year" Products Using Uninstaller Package  located in: C:\ProgramData\SPKG\UNINSTALL
3. Connect to SOPHEON Accolade Portal & Re-Download XLS related to Accolade Listed Project 
4. MS Office Will Update and Re-Assigned Needed Extensions Automatically
5. Accolade Plugin Works as Intended Again. 

Conclusion: 

A guidance should be issues to HELP DESK or any INFRA IS Personnel who perform troubleshooting of, or deployment of the packages, that if a user is in need of "extra" Office Products, Like PROJECT, VISIO, etc, a check should ALWAYS be performed if the user is also utilizing Accolade. They (users) should not be automatically pushed an MS Product, without "Accolade Use" check being performed.
If user indeed uses Accolade, a 2013 version/year product must be deployed. Any other MS product YEAR/Version being added to the system will break Sopheon Plugin
Obviously, if/when SOLVAY updates to later version of the MS Products - the MS Excel YEAR/VERSION Product for Accolade Users should ALWAYS be in line with any other MS products which are deployed on the system

Accolade