1. The Issue is related to the MS OFFICE PRODUCTS Deployed on the End-User PC not from the same Year/Version as Standard Excel/Office Products (2013).
2. SOLVAY today uses Office 2013 Year/Version.
3. ANY MS Product Deployed on Accolade User PCs MUST BE 2013 Year Version.
4. If any other MS YEAR/VERSION product deployed it will affect the Accolade plugin.

          Contact your local infra team to resolve this issue.