Definition

 This capability allows Distributers (not available for customers) to see the Customer Requests shared between them and Solvay that were created from the portal and belong to their account corporate group. 

Accessing points

This capability can be accessed through several points in MSP detailed below : 

• Homepage 

• Menu

Detailed Capabilities

MSP user can access to :

• Customer Requests list
• Customer Requests details
  • Linked to a specific Customer Requests, case comments is available for MSP users and Solvay's internals to be able to comment the case. 
  • Attach files to a specific Customer Request
• Create a Customer Request
• Consult Regulatory Questions Disclaimer

Customer Requests list

This list presents all Customer Requests belonging to distributer corporate account that have been created from MSP, for customers only their own customer requests appear. 

It is presented in a table with the following columns : 

• Request Number
• Date/Time
• Account Name
• Type
• Subject
• Product
• BU

The list is presented in pages (10 per page)

The list can be filtered through  : 

• My Questions
• Request Number
• Type
• Country
• BU
• Status
• Product
• General search that searches the filter values

Every filter accepts multi-selections. The header of each column allows a sort (in the page ? in all the records ?)

The field Request Number is in blue and underlined. It is a link to access to details of a Customer Request, opening a new page.

Customer Request Details

The Customer Request detail page contains the following elements : 

This page is totally in a read-only mode. No field can be updated. Comments and linked documents can be downloaded.

Customer Request Creation

In the Customer Request list page, User can find a "New Customer Request" Button.

Clicking on that button, opens the creation form in a new page.

This Customer request creation form elements are : 

• Subject
• Product
• GBU
• Application=BU
• Account Manager (not mandatory)
• Requested Resolution date
• Type
• Sub Type (not mandatory)
• Manufacturing Plant Code (not mandatory)
• Initial Description
• A Save Customer Request button

Data Model & Security

 There is no specific data model for MSP. The core data model is used.