Definition

 This capability allows user customers to search documents :

Document types actually available are : 

• SDS (Safety Data Sheet)
• TDS (Technical Data Sheet)
• RDS (Regulatory Data Sheet) - Not available for Customers
• General Statements
• Certificates
• Brochures & Marketing Documents 
• Formulations  - Only available from Solution Finder

Accessing points 

This capability can be accessed through several points in MSP detailed below : 

Homepage (Tile and Chatbot)

Homepage - Menu

Solution Finder

Search page

The search page elements are :

• A full text search field (Only available from Documents tile)
• Three filters : 
  • Type of document (filled with SDS by default)
    • default value : SDS
    • Possible values : 
      • SDS
      • RDS (Only available from Documents tile)
      • TDS
      • General Statements
      • Certificates
      • Brochures & Marketing Documents
  • Country (in which the document applies)
    • Can be blank
    • Only available for SDS
• A Search Button which triggers the research through Sinequa to get the documents from Documentum (in future will be Aodocs)
• The result list
  • If no results are found a clear sentence explains it
  • The result list is presented in a table with the following columns
    • A download symbol 
    • Document (document name)
    • Product  (the document is linked to)
    • Document type
    • Country (where the document applies)
    • Date (of last publication)

A click on the download symbol   triggers the pdf download on the user's computer.

Search engine

The search is processed by Sinequa through a Web Service Call.

Sinequa provides only the last published version of the document, and doesn't provide "confidential" documents (Documentum security metadata). 

Documentum referential addressed are:

• RCS Docs
• FAST (Move to Aodocs ongoing)

Data Model & Security

The following list of countries are restricted countries, contacts that belong to this countries will only be able to search and download SDS from restricted countries:

The specific documents security is managed by Documentum.

Important Note :

When is a Distributer the search results are filtered with the authorized product list attached to the distributor corporate account group (Customer Product Association records).

When is a Customer the search results are filtered by product that are authorized for the Market and for the customer.