Table of contents


efinitions

Solution finder: Tool available for both Customer and Partners that allows users to search for detailed information about Novecare products per Markets they have access to. The search values are managed by Novecare business users as well as the access to the Markets for the contacts (customers)

Product Catalog: Link to Solvay.com website to check general product information. 


Accessing points

Solution Finder

Homepage - Menu


 Contacts are able to search for products that are related with their Markets (field in Contacts), each of the Markets have different filters with different values (multiselecting is allowed):  



When users click the product name or discover they are redirected to new browser page that opens up with the product details:



In the Formulations tab the documents appear automatically and user can download either from the name or from the button: 

In the Documentation tab the customer can search and download SDS, TDS, General Statements, Certificates and Marketing Documents, the country and and Language filters are dynamic according with the type of document selected:  

 The Contact us button allows user to get in touch with Solvay team, the functionality creates a Customer Request with: 

  • Type: My Solvay Portal

  • Subtype: Contact us - Solution finder

  • Case origin: My Solvay Portal

  • The communication from the Solvay user to the customer can be done via case comment
  • The communication from the customer to the Solvay user is done via email
  • The customers do not have the possibility to consult their customer requests


Notes: 

Product Catalog

This capability can be accessed through several points in MSP detailed below : 

Homepage - Menu (DISTRIBUTERS)


Homepage - Footer (DISTRIBUTERS and CUSTOMERS)

More details can be found here: 

Novecare Digital Assistant (MVP) - Functional Design

Digital Assistant video

Solution Finder Access Diagram

Data Model & Security

The Solution Finder search for Partners is based on the Market access for the contact and the Customer product Association (CPA) fields, see example: 

The Solution Finder search for Customers is based on the Market access for the contact and the Product Market field, see example: