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This article outlines on how to handle a User Creation request from the users.

PI1 and SI1 systems requests should be handled in the IDM. PI1 and SI1 systems are sensitive systems as mainly the finances are handled through this system.

Identifying the Tickets :

When the users asks for a creation of the user in the ticket in PI1 or SI1 system, then it can be identified as a User Creation. Alternatively, when the user does not exist in the system and the access has to be given to the user, then it is considered as a User Creation. These tickets may have the accompanying information like the Name of the User / ID, Reference User Name / ID, Systems, etc. Below is an example of how the ticket may look like.

Stellar Program > PI1 and SI1 - User Creation > image2022-7-5_16-9-25.png

It is always a good idea to check if the Reference User and the User exist in the system. If the Reference User is invalid, ask the User for a new Reference User. If the User already exists in the system then there will be no need to create again. Hence, this would save time.

Providing the Access :

When we have the required approvals, we need to check if the user to be given the access exists in the IDM.
After that please provide the access using IDM . (Note - Roles are getting added as Privilege , also if you are providing PI1 access by default you have to add SI1 too)

Finally, inform the user regarding the User creation d and Resolve the ticket.

2. BCM / CICC Online Access :

Case 1 : If we get the request from anyone of the below contacts, we can go ahead and create the user with the basic role in PI1 system and with the Z3F-BCM* roles (if requested) and Resolve the ticket.

Etienne Lobet (CICC - Z3F-ADH* roles)
Etienne Lobet (CICC - Z3F-ADH* roles)
Etienne Lobet (BCM - Z3F-BCM* roles)
Etienne Lobets (BCM - Z3F-BCM* roles)

Signed Users :

We get this request from the Etienne Lobet to create users under this category. For any users under this type, we create users the user with the required/mentioned roles and another with naming convention XXXXX_S and assign the role : Z3F-BCM-SIGN-SB and user group : ZZZ :SIGN. For this type users we provide the password to users, once user changes the password of the signed user (XXXXX_S) to productive we change the user type from dialog to service since to avoid the password expiry.

Note - We have to contact Veerle to create user XXXXX_S when not found in IDM

Case 2 : If we do not get the request from anyone in the above contacts, we will inform the user to contact the above any contacts to get the access to BCM / CICC Online access, and then Resolve the ticket straight away.

We have now finished the request for the User Creation of a new user in the PI1 and SI1 system.

Identifying the Tickets :

Providing the Access :

2. BCM / CICC Online Access :

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