This Document Shows how to provide access to the IDM
Reference :https://sbs-support.solvay.com/a/tickets/6462655

3.In this case
IDM access we assign to L0 team or else for IDM access we can add a note to veerle.ravijts@solvay.com
Reference user having any IS role we can assign same role to user
The BR IS SLV Global Contact Center

4. These above steps are follow the IDM access.