Procedures to provide access in WP1:

• The first thing to see user Department , Function , GBU, region and Job position
• Secondly if user Department or function is not clear , you can check user manager details
• Regarding Reference user ID – avoid giving the same access instead of that you can refer roles which can match user demands
• As in WP1, the role format consist of GBU, site or region/Zone, Job position .So every time consider this format while adding any roles.

Please use the below Link for role format:

https://docs.google.com/document/d/1yHhndX-612Jj6qpJqd2w9TbGigs-9ciwoVz9FKAaL5E/edit

• If in case there is no Hint of job position, you ask user to provide the following details:

                        Canned Response:

                           Hi XXXX,

                           Could you please confirm whether you belongs to Production, Plant maintenance, Quality, Supply chain or Logistics?

                          Thanks,

                          Xxxxxx

• There are some exceptions while adding role:

            User who belongs to Novecare Oddessey are Verdant user should only have 011ODY roles. In this case there is no business roles created for this particular user, so we need to add a note to Gabriela              to add Privileges

            If user belongs to SBS then we can assign PLF roles bust try to fetch region wise

Please use the below ticket as reference:

https://sbs-support.solvay.com/a/tickets/6246513

https://sbs-support.solvay.com/a/tickets/6201448