First, connect to the Service One portal.

• 1. Simply click on "Application Access Request (Generic)" in the Home page:
  You can also find this request in the catalog tab or in the searching bar.
  
  

• 2. You can select to request the access for someone else by clicking on Edit in the "Request for" section.
  In this case both the user and the requestor will get the ticket updates.
  
  

• 3. Verify the user information & click on next.

Then fill in the ticket :

• 4. Select the request type (User Creation, User Modification, User Reactivation, User Deactivation)
  
  
• 5. Select "ELN (IDBS)" as the System
  
  
• 6. If you chose "User Modification" you will have to precise the need by selecting the type of ELN right you want to update:
  
  • Standard Rights
    To update standard rights for a user based on his ELN department, according to his/her GBU governance.
  • Specific Rights 
    To grant or withdraw the access to restricted/specific folders 
  • Key Users Rights
     To grant or withdraw Key-User rights

• 7. Depending on your request, you will be asked to fill a Gform by clicking on its link.
  After you did it, kindly confirm by ticking the check-box.

• 8. Click on Submit request to complete the service request