This article shows how  can we solve user Inactive in Neptune system.

Step-by-step guide

Reference Ticket:

          https://solvay-smartit.onbmc.com/smartit/app/#/workorder/AGGIODAVEJEUDAR8ETBQR7FI663TZZ

• If user is Locked means for that we have to provide the self service reactivation link.

• As we have checked user active in Neptune system But again user saying Not active in Neptune system like below screenshot.

• For this we need to update the user parameters based on the Reference user.

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