Get access to the tool

Refer to the Novecare CRM Key Users file to learn how to get access to CRM and other related tools

Training materials

Novecare Specific Training Materials for CRM

For an overview and training materials for Analytics, visit the Analytics Wiki Page

Who can help you in the Novecare Team?

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Refer to the Novecare CRM Key Users file to find regional support for each CRM process

Global Support : Pam ACCARDI (Salesforce.com) 

The Commercial Excellence team is also available for support:

Asia : Mildred ESTRADA / David Jiawei CHEN (China) 
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America :  Yujing LIU

Other

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View Novecare Case Processes (Complaints / Customer Requests / Samples)

Find the Novecare CRM Key User that can answer specific questions about a process or give additional support