Get access to the tool

Refer to the Novecare CRM Key Users file to learn how to get access to CRM and other related tools

Training materials

Novecare Specific Training Materials for CRM and other related tools

SBS CRM Training Materials

After watching Onboarding video & reviewing Onboarding training referenced in the Key User File, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process

Who can help you in the Novecare Team?

Refer to the Novecare CRM Key Users file to find regional support for each CRM process

Global Support : Pam ACCARDI (Salesforce.com) 

The Commercial Excellence team is also available for support:

Asia : Mildred ESTRADA / David Jiawei CHEN (China)DA
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America :  Yujing LIU

Other

View Novecare Case Processes (Complaints / Customer Requests / Samples)

Find the Novecare CRM Key User that can answer specific questions about a process or give additional support