Training materials
Novecare Specific Training Materials for CRM
After watching Onboarding video & reviewing Onboarding training referenced in the Key User File, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process
Who can help you in the Novecare Team?
Refer to the Novecare CRM Key Users file to find regional support for each CRM process
Global Support : Pam ACCARDI (Salesforce.com)
The Commercial Excellence team is also available for support:
Asia : Mildred ESTRADA / David Jiawei CHEN (China)DA
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America : Yujing LIU
Other
View Novecare Case Processes (Complaints / Customer Requests / Samples)
Join the Novecare Chatter Group to keep updated on tips and tricks or announcements regarding CRM