Training materials
CRM Training Materials + Onboarding Training Video and Presentation
After watching the Onboarding Video & reviewing Onboarding Presentation, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process
Who can help you in the Novecare Team?
Refer to the Novecare CRM Key Users file to find regional support for each CRM process
Global Support : Pam ACCARDI (Salesforce.com)
Asia : Mildred ESTRADA / David Jiawei CHEN (China)DA
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America : Yujing LIU
Other
View Novecare Case Processes (Complaints / Customer Requests / Samples)
Join the Novecare Chatter Group to keep updated on tips and tricks or announcements regarding CRM