This article shows you How to proceed with the request when the application is salesforce platform 

Step-by-step guide

Reference ticket :-

      https://solvay-smartit.onbmc.com/smartit/app/#/workorder/AGGDTQQ6G63ALAR8ZYZPR8A444MN4F

• In most of the cases the template for salesforce platform application is :-'

              " Application Access Request (Generic) "

• Then in this case we have to reply to the user in the following way because we can not proceed with such type of request for the access part because this is not clear in the request whether the user needs access for CORE CRM or iCare CRM

Request id :- xyz           

Hello XYZ ,

As per the request , you are asking access to user xyz@solvay.com in Salesforce Platform

Since we not handling request related to Salesforce Platform

If you are asking access to Core CRM or Icare CRM, can you please raise a new request with proper information since all the important information is missing like role, License and Profile.

Kindly please fill the below form for Core CRM or Icare CRM access :

https://solvay-dwp.onbmc.com/dwp/app/#/itemprofile/1629

Could you please choose CORE CRM or iCare CRM while filling the form 

Hence no action is pending from our end , we are resolving this request.

Thanks,

your name 

for example please see the below attached screenshot 

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