Get access to the tool (Salesforce.com)

Refer to this file to learn how to get access to CRM and other related tools

Training materials

CRM Training Materials + Onboarding Training Video and Presentation (from SBS). After watching the Onboarding Video & reviewing the Onboarding Presentation, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process

Novecare specific training guides are available in the Novecare CRM Key Users file. If you do not find what you are looking for in the Key User File, additional training guides are available here

Who can help you in the Novecare Team?

Global Support : Pam ACCARDI, CRM Program Manager

Asia : Mildred ESTRADA / David Jiawei CHEN (China)
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America :  Yujing LIU

Additional support is available from our Key Users

Other

View Novecare Case Processes (Complaints / Customer Requests / Samples)

Join the Novecare Chatter Group to keep updated on tips and tricks or announcements regarding CRM