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Issue: In this request user needs access for the adding roles in the PI1 system . Please see the screenshot for Reference.

Stellar Program > WO0000000231074- Adding roles to the PI1 system > image2022-10-31_16-43-15.png

What mistake is done from my side:

First I checked the user having access for the respective roles or not , user does not have access. Later I gave the roles in PI1 system and closed the ticket, Without checking the roles in SAP . But user does not have access for the respective roles.

What should be done to avoid Escalation:

After assigning the roles we need to check the user in SAP having access for the respective roles or not. Please see the screenshot for Reference

Stellar Program > WO0000000231074- Adding roles to the PI1 system > image2022-10-31_16-54-25.png

Now user having access for the roles in PI1 system. Now we can closed the ticket.