Access Requests tickets should be used to request access granting for yourself or another user. 

 First, connect to the Service One portal.

  • 1. Simply click on "Application Access Request (Generic)" in the Home page:
    You can also find this request in the catalog tab or in the searching bar.
























  • 2. You can select to request the access for someone else by clicking on Edit in the "Request for" section.
    In this case both the user and the requestor will get the ticket updates.

















Then click on "Request Now"













  • 3. Verify the user information & click on next.

















         

Then fill in the ticket :

  • 4. Select the request type: "User Modification"

























  • 5. Select "ELN (IDBS)" as the System



























5bis. Select "Key-user rights"






























  • 6. Click on the GForm



























Fill the GForm

























  • 7. Once GForm is sent, Go back to your Service One page and Confirm by ticking the check-box.




























  • 8. Click on Submit request to complete the service request



















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