Onboarding
- AMERICAS - Onboarding Factoring (Solvay Finance and Solvay SA, relation WP1/PF1/PI1)
- AMERICAS - Onboarding CCT overview
- AMERICAS - Onboarding About Our Customers
- AMERICAS - Onboarding Accounts Receivable Overview
- AMERICAS - Onboarding Credit Management Overview
- AMERICAS - Onboarding Customer Service Overview
- AMERICAS - Onboarding Compliance & Fraud Prevention
- AMERICAS - Onboarding Collections Strategy
- AMERICAS - Onboarding Collections Communication Skills
- AMERICAS - Onboarding Dispute Management
- AMERICAS - Onboarding Specificities NAM
- AMERICAS - Onboarding Specificities LAM
- AMERICAS - Onboarding Quality Management & ISO Certification
- APAC - Onboarding - CCT overview
- APAC - Onboarding - Tools SAP
- APAC - Onboarding - Collections Strategy
- EMEA - Onboarding - CCT overview
- EMEA - Onboarding - Main teoretical PPT (Process, GBU's, Tools)
- EMEA - Onboarding - Communication
- EMEA - Onboarding - Best Practices Guide (PCM; Risk Comments; Diagnosis; Registration of info in SAP; Master data; Escalation Process
- EMEA - Onboarding - Training schedule
- EMEA - Onboarding - Dispute Management
- AMERICAS - Tools SAP
- APAC - Onboarding - Specificities 7523
- APAC - Onboarding - Specificities TH
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Outbound Communication
Pre Chasing and Chasing Bank Documents & Letters Escalation Process |
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Account Conciliation
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