• AMERICAS - Onboarding Factoring (Solvay Finance and Solvay SA, relation WP1/PF1/PI1)
• AMERICAS - Onboarding CCT overview
• AMERICAS - Onboarding About Our Customers
• AMERICAS - Onboarding Accounts Receivable Overview
• AMERICAS - Onboarding Credit Management Overview
• AMERICAS - Onboarding Customer Service Overview
• AMERICAS - Onboarding Compliance & Fraud Prevention
• AMERICAS - Onboarding Collections Strategy
• AMERICAS - Onboarding Collections Communication Skills
• AMERICAS - Onboarding Dispute Management
• AMERICAS - Onboarding Specificities NAM
• AMERICAS - Onboarding Specificities LAM
• AMERICAS - Onboarding Quality Management & ISO Certification
• APAC - Onboarding - CCT overview
• APAC - Onboarding - Tools SAP
• APAC - Onboarding - Collections Strategy
• EMEA - Onboarding - CCT overview
• EMEA - Onboarding - Main teoretical PPT (Process, GBU's, Tools) 
• EMEA - Onboarding - Communication
• EMEA - Onboarding - Best Practices Guide (PCM; Risk Comments; Diagnosis; Registration of info in SAP; Master data; Escalation Process 
• EMEA - Onboarding - Training schedule
• EMEA - Onboarding - Dispute Management
• AMERICAS - Tools SAP
• APAC - Onboarding - Specificities 7523
• APAC - Onboarding - Specificities TH

Pre Chasing and Chasing:

• AMERICAS - Prechasing / Chasing
• AMERICAS - BMC Helix
• AMERICAS - RPA - Mass Cases
• APAC - Prechasing / Chasing
• APAC - RPA - Mass Cases
• EMEA - RPA Prechasing and chasing type 1 guidelines

Bank Documents & Letters:

AMERICAS - Bank Letters
APAC - Factoring documents- Service Scope
APAC - Bank Account certificate
APAC - Bank Draft
EMEA - Bank Certificates
EMEA - Service Scope Declarations

Escalation Process:

AMERICAS - Internal Escalation Process: CS, AM, CREDIT, TEAM LEADS
OLD WIKI - CCT - Collections - Operational Procedure Communication Skills (SBS Curitiba)
OLD WIKI - CCT - Collections - Operational Procedure Customer Services (SBS Curitiba)

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