TRAINING DOCUMENT

CUSTOMERS

• SAP WP1 Customer Request Requirements for Novecare

• Novecare - CUSTOMER MASTER DATA CREATION

• Customer Set up Procedure Novecare EMEA

• SAP WP1 Sold-to customer extension / reactivation request
• Customer Segmentation Implementation Playbook v2

MATERIALS

• Customer Material Info Record Creation- VD51
• CMIR transfer to new ship tos

PRICING

• Price Policy

• SFDC ONE Quote Pricing process (CSR training)

• Incoterm

• Blocage for Manual Price

• PRICE ADVISOR : Active list

• Rebates

  • Rebates management Best Practices

  • Closing rebate agreement without payment

  • Closing rebate Agreement with payment
  • Rebate creation 9001 9002
  • Rebate creation 9003 9004
  • Template Year End Rebate

• Delegation of Authority - 2019 (version 5-3-2019)

INSTRUCTIONS

SAP BASIC SETTINGS

• SAP Basic Settings
• USER PROFILE - Parameter ID - SU3

CUSTOMERS

• Account & Contact Creation for Novecare - SFDC
• Account Management 
• TEXTS for Distributors - ZWOC07T
• CONTACT CREATION IN CUSTOMER MASTER DATA - ZWOC07T
• Display/Search a Customer (VD03)
• Search And Display Customer  - XD03
• Customer Data cleansing in WP1

MATERIALS

• LINK MATERIAL TO A CUSTOMER (VD51-VD52-VD53)
• CMIR transfer to new ship to
• SEARCH MATERIAL IN SAP (MM03)

COMPLIANCE

• 2022 Training EMEA LTD - through GTS
• 2022 Training USMCA/KORUS - through GTS
• Tax Exemption (NAM)
• VAT exemption (France and Italy)

PRICING

• Mass price upload template
• Display Price (VK13)

TRAINING DOCUMENT

• Document conformity
• CSR - Samples Good practices (EMEA NAM)
• NOV- WP1 - Order cancellation , modification or completion - WW
• NOV -Express Delivery Management Procedure - WW
• NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
• Goods return
• Novecare Return Request Form
• CMC Sample Order Management
• CMC Sample order (Europe / TS)
• Direct Trading Third Party order
• Available to promise
• One time Customer - Usage and restrictions
• Text Management

EXPORT ORDERS

• Canadian Shipments Guide
• BREXIT Guidelines
• Automatic Output Creation for Proformas & Final Invoices for Brexit
• Proof Of Receipt - Intra EU flow
• Note CS letter customer proof of reception jan 2019 
• Letter to customers EXW FCA FAS FOB contracts (make a copy)

INSTRUCTIONS

SALES ORDERS

• Standard Sales Order Management (VA01-VA02-VA03)
• Document attachment in Sales Orders
• Modification of the delivery date in the sales order
• FREE ORDERS (Samples & Free goods)
• Consignement Stocks KB/KE
• RETURN ORDER CREATION
• U.S. Goods Returned Procedure
• DISPLAY THE LIST OF SALES ORDERS (VA05)
• Stock consultation
• CREATE A PACKING LIST
• Order book follow up ZWOCR05
• Order cancellation - Reasons for Rejection
• ATP easy one
• MB51 - Searching for a sales order by Batch#
• Delivery and Billing Blocks
• WP1 Delivery blocks impacts

TRADING

• PURCHASING ORDER FOR TRADING ORDER
• MIGO - NEGOCE SAP
• When a Migo does not work
• WorkCycle User Guide
• Direct and Indirect Trading

TRAINING DOCUMENT

• Novecare Post Invoicing Good Practices
• Template to request Post-Invoicing approval
• eInvoice Italy_eDocument

INSTRUCTIONS

• CREDIT/DEBIT NOTE CREATION
• Search Credit Manager (FD33)
• CREATE OR DISPLAY AN INVOICE OR PROFORMA (VF01-VF03)
• How to create a PROFORMA invoice (for Payment in Advance and Brexit)
• TAKING OUT A PROFORMA FROM SAP (VF02)

TRAINING DOCUMENT

INSTRUCTIONS

• Display Shipment Document
• Splitting a delivery
• PACKING LIST
• Display Delivery Note (VL03N)
• Display CoA (VL03N)
• Auto Sending of COA

TRAINING DOCUMENT

• Complaint Management
• Customer Requests Process
• Customer Specific Requirements
• Samples Process
• Lead Management Playbook
• Novecare Lead Assignment Rules

Who to contact for CRM processes or questions?

• CRM KEY USERs and process owners + training guides & Wiki links

INSTRUCTIONS

• Core CRM - Tips & Tricks
• Contacts
• Create reports in SFDC
• Technical documentation
• My Solvay Portal
• Account creation
• Documents Search in SFDC
• Creating views in SFDC
• Qlikview / Analytics via CRM
• CRM Quality Training for CSR
• Novecare Order Book in Analytics - WW

DYNASYS

• Novecare - Adv FPS - Sales Manager Administration

SAP Manager 

• IS_GRC_Manager_Validation_in_CUP

GOOGLE

• Chromebook user manual
• GNow 

Electronic Orders

• ESKER Training
• Solvay@eCommerce - SAP user guide
• Solvay eBusiness Solutions 2021

• Solvay eCommerce - User Creation

Service One Tickets

• Service One Link
• How to create IT ticket for eOrders or eInvoices issues
• How to request access to CRM, Qlikview & QlikSense dashboards

• Day to day follow up / End of the month follow up - ZWOCR05 
• For Analytics 
• Shipped Not Billed - ZWOC78A 

• CSR activity checklist
• CS Document Printing HandBook
• ACRONYMS AND ABBREVIATIONS
• MWST error
• CI+Q - Intro Newcomers - Lisbon SC

• VAT n° per Novecare Legal Entity
• SOLVAY/ODYSSEY FLOWS for PT Team
• Solvay SA bank account
• Solvay Bank organization for Customer payment
• Training Agenda