THE COLLECTOR PATH

Choose the category of the process you are looking for

Onboarding

Outbound Communication

Account Conciliation

Reporting and Control

Pre Chasing and Chasing:

• AMERICAS - Prechasing / Chasing
• AMERICAS - BMC Helix
• AMERICAS - RPA - Mass Cases
• APAC - Prechasing / Chasing
• APAC - RPA - Mass Cases
• EMEA - RPA Prechasing and chasing type 1 guidelines

Bank Documents & Letters:

AMERICAS - Bank Letters
APAC - Factoring documents- Service Scope
APAC - Bank Account certificate
APAC - Bank Draft
EMEA - Bank Certificates
EMEA - Service Scope Declarations

Escalation Process:

AMERICAS - Internal Escalation Process: CS, AM, CREDIT, TEAM LEADS
OLD WIKI - CCT - Collections - Operational Procedure Communication Skills (SBS Curitiba)
OLD WIKI - CCT - Collections - Operational Procedure Customer Services (SBS Curitiba)

Service Unit Requests

Follow Up Control

xxx

xxx