Connect to the home page Syensqo and click on "Syra"

Select "I have an IT Issue" on  Syra

Fill in the form to submit an incident

1- Select the type "An Application or software program used in your daily work (e.g. Gmail, SAP, Gensuite)"

2- Once you choose the type of the issue, you will be able to select the affected application "ONE LIMS (Agilab)" 

3 - Fill in the other mandatory fields (Subject, My issue is, Impact, the urgency..). Then, you submit the request 

Add the Agilab expert (Marianne Labet) as collaborator