Before logging an INCIDENT: - If you are SURE that you are either ECO or SCO and that you do not have an access, please follow the procedure to raise the ticket in Service One (INCIDENT).
- If you are NOT SURE, please double check with your manager prior in raising the ticket in Service ONE.
Logging an INCIDENT: follow the procedure for faster resolution.
- Check in the MFT file to see if user / employee's PO2 Flag is "E" or "S".
- If user/employee is having the incorrect PO2 Flag as per claimed, it is not an issue on the application level but on the HR data layer.
- In this case, route the ticket to Helix Support Group = Po2 People allocation & Data Access
- If it's an application level, route the ticket to Helix Assignment Group = IT Stellar Web
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