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	Connect to service one digital Workplace on the home page SOLVAY
	Select " Report IT incident" the second box in the image below on Service one
	Fill the form with some informations ( the summary, the description of the issue, affected domain, affected service, affected sub-service, affected asset, urgency and attachments) and you submit the request.

Once the Request is submitted, the team receive a notification to solve the problem.
The ticket creator is notified when the problem is solved or if we need more information.