AMBITION

Increase the employee experience and their satisfaction regarding the IT support and services

EXPECTATIONS

1/ Provide an intuitive journey to Users : IT Service Catalog re-design and improvement

• Simplify Service Requests forms & overall site

2/ Reporting and Service Performance 

• Follow the progress of their operations in Helix.

3/ End-user Communication & Training

4/ Shift-Left

• Improve ChatBot efficiency

5/ ITIL Core Processes

• Improve and automate Asset Mgt process (ex: automation of CMDB population; link Assets and Services inside CMDB, etc)

INTERDEPENDENCIES

• Employee Journey roadmap
• ONEDesk program
• Fusion program