Sprint Achievements Summary

Main changes coming from SBS & ITSM    

• Change labels in SSO Application Integration
• Remove "From Scratch"
• Incident (Report an IT Application/Software incident) and SR (Application Evolution (non-SAP, non-CRM))
• Problem Management
• Mandatory Fields for incidents
• Change fields in the Core CRM list
• Make Escalation information available in Cases and Reports in Business Workflow
• Allow tickets to be generated based on gform
• Retire Cloudroom Video Service
• Update SR for Digital Signage
• Goods recipes SR creation
• HR Operations Global Template creation
• Create a new service, "Create Service Master"
• New rule of assignment for recruitment process 1/2
• New rule of assignment for recruitment process 2/2
• Update Recruitment Service Description
• Update Recruitment Service Request Options
• Create a Categorization Rule for HR SUPP cases
• Remove the categorization Tier 2 Job Opportunities and Tier 3 Tool Support
• Update Employee Performance Service Request
• Create new Service Request inside Career & Performance: "Succession Planning"
• Change Description of "Data Requisition - Mass Customer Creation" Service
• Add a Mandatory field in the second position of a Service Request
• Create PO Workcycle
• Change the SR Close/Delete PO
• Catalog simplification for Sprint 14
• Create Replicon Support SR
• [Onboarding] Visibility request "PC Status : Completed"

Main changes coming from the User Experience 

• Ergonomics (UX) improvements to "iTAR Third-Party Access (TPA) - Manage Company / Application / Desktop Pool (Desktop Pool option is available for TPA team usage only)" service
• Ergonomics (UX) improvements to "iTAR Third-Party Access (TPA) technical (option available for TPA team usage only)" service
• Ergonomics (UX) improvements to "Third-Party Access (TPA) technical (option available for TPA team usage only)" service    
• Ergonomics (UX) improvements to "Third-Party Access (TPA) User Access Management / Other Request / Software Installation (Software installation option is available for TPA team usage only)" service