Training and Communication

• Novecare  - CEM Reference doc / Waves 1-2
• Governance for Exclusion List (MOV and Broken Pallet)
• Novecare CEM: Customer Service Log (Q&A)
• Novecare Service Levels - Letter to Customers
• Service Level Key Accounts (do not communicate the segmentation to the customer)
• Service Level Critical Accounts (do not communicate the segmentation to the customer)
• Service Level Transactional Accounts (do not communicate the segmentation to the customer)
• Service level Distributors (do not communicate the segmentation to the customer)
• Segmentation and Service Level (training video)