Introduction

View the GBU Case Processes

Training materials

Available here:

Training material Customer Specific Requirement

Who's who in GBU CRM Team

CRM Champion: Simon Delens

Data Steward: Evita Markus

Key Users by Region:

EMEA: Michael Decker
NAFTA: Ellen Scanlan
LATAM: Ray Routhier
APAC: Sue Wei Leong

Key Users by Process:

Complaints & Customer Request: Marina Rodel, Sandrine Harket
Sample Requests: Marie Pereira
Opportunity Management: Maud Joassard
Customer Service: Marie Pereira
Lead Management: Maud Joassard