Status
Owner	HE-ext, Cindy KHOOS-ext, Ayaka SCHWARTZ-ext, Stefanie
Stakeholders

Issue

Syensqo currently has over ten different labelling applications across different domains, such as logistics, EHS, warehouse management, QM and transportation etc. Some of them, such as SAP GLM (Global Label Management), are actively used across multiple GBUs, including Aroma Performance, Composite Materials and Technology Solutions. Other applications, however, are either used by only one GBU or are no longer in use.

With the transition to SAP S/4HANA, SAP GLM is not on the roadmap for the future and will be replaced by a partner solution. Therefore, it is important to review the current labelling applications and develop an approach to help Syensqo streamline labelling processes, ensure label consistency, improve operational efficiency, and reduce maintenance costs.

Recommendation

It is recommended to standardize and simplify labelling applications across all Syensqo businesses using the following approach:

SAP S/4HANA: Label data, label determination and process integration will be managed in SAP S/4HANA, which will be the source of information on the label.
Partner Solutions: Label design and printing will be handled in a partner solution, including the interface between the partner solutions and S/4HANA. However, the selection of the exact labelling partner, such as Loftware and Eurosoft-Plus, will be made in the Detailed Design phase, following the in-depth analysis.

Background & Context

The table below is an overview of the current labelling related applications identified in Syensqo. It lists all the identified labelling applications, scope and main functionalities, the label type supported by the application, whether requires information from SAP and GBUs currently are using the application.

Application	Scope	Main Functionalities	Type	SAP Related	Aroma Performance	Composite Materials	Nove care	Specialty Polymers	Technical Services
SAP GLM (Global Label Management)	1). Regulatory Label (Product Stewardship) 2). Custom Labels (Product Stewardship)	To generate and print: 1). Product Safety compliant labels for Dangerous goods Manufactured and semi manufactured products Samples Batches 2). Labels for Storage conditions Customers specifics labels 3). Transport Safety Labels Transport label incl. UN number, symbols etc	Compliance Label	Y	Y	Y	Y		Y
Loftware Spectrum	Non Regulatory Label	To print below labels generated by SAP transactions. Production (Intermediates, Finished Goods) Raw material Address Packaging / MRO (Maintenance, Repair and Operations) Pre-Production Storage Unit QA on Hold License plate Customer specific labels	Operational Label, Customer Label, Product Label	Y		Y	N
Loftware Spectrum Web Access	One-off Static Text Label	A web portal used to print one-off labels with static text. These labels are not the same ones that are generated by the SAP transactions. Orientation arrows (i.e. This End Up) Static text like "Do Not Freeze" One or more free text fields that allow the operator to enter any info	Static Label	N		Y	N
Loftware Nice Label / Loftware Cloud	Zebra Labels and EHS Label	Used to develop (create and design) the layout of Zebra labels and EHS Label Printing.	Compliance Label	Y	?	?	?	?	?
Bartender	Customer Labels	Manage customer labels in supply chain. Bartender is used to print labels for tollers. It uses a license server.	Customer Label	Y	Y (EU, US)		Y (EU, US)
MarkWare		MarkWare is a Windows®-based application used to create a variety of labels, signs, tags, pipe markers, and other industrial identification.					N
Codesoft		RFID and barcode label software.			?	?	?	?	?
EB-SOFT		App is use for printing labels.					N
Techlink Labelling		System used to generate labels in GBU Fibras' Spinning department					N
Label View		Label tool					N
Labware		Label tool used in Composite GBU		Y			N
Material Group Labelling		Material Group Labelling (SBS Material Grouping)
TBarCode		Offers barcode printing for Microsoft® Office users and software developers.					N
Adobe Illustrator	Manual labels	SP creates labels offline with graphic designer (using Adobe Illustrator tool), country specific. Primary packaging labels only e.g. GHS labels Product labels Tags for barrel closure Custom labels (managed by IT not HSE)	Product Label, Static Label	Y (Product Label), N (Static Label)				Y
Offline	Manual labels	Transportation labels (outer packaging) partially manually created at Spinetta plant. tank transportation label/plate	Operational Label	Y				Y
Offline	Static labels	Additional row for static labels, where GLM is not used and label stock is supplied from 3rd parties for relevant sites. Relevant for: GHS or DG label required for packaging. Special labels e.g. biocide	Static Label	N

Assumptions

The selected labelling application(s) should be closely integrated with SAP S/4HANA. It is still possible for users to print the relevant labels directly from the selected labelling application(s) rather than derive information from SAP.
The decision will be made during detailed design phase whether the selected labelling application needs to be integrated with other non-SAP applications.
The selected labelling application(s) adhere to regulatory requirements relevant to Syensqo industry, and allows for easy updates to accommodate new regulatory requirements or changes in labelling standards.
The selected labelling application(s) will have the flexibility to cater for the required layout.

Constraints

System Limitations: The unified labelling application must support all required labelling functions and features previously covered by various third-party applications. It can be challenge to replicate the same functions. Therefore, it is important to identify and address any gaps that require custom developments to fill.

Regulatory Compliance : Ensuring that the unified labelling application(s) meets all regulatory requirements and industry standards is critical. There may be a need to use different labelling applications for the regulatory and non-regulatory labels .

User Adaptation: Users accustomed to different labelling applications may face difficulties adapting to a new, standardized application. Comprehensive training will be necessary to ensure that all users are proficient in the unified labelling application(s).

Scalability: Ensure that the standardized labelling solution can scale with future growth and adapt to new requirements or technologies.

Impacts

Implementing a standardized and simplified labelling solution in a SAP S/4HANA project involves several potential impacts, both positive and challenging.

Operational Efficiency

A unified labelling solution can streamline labelling processes across different business operations, including logistics, warehouse management, EHS and transportation etc.
A unified solution ensures consistency in label formats, designs, and compliance across different departments and locations, which helps reduce redundancy and improve operation efficiency.

Label Consistency

Label formats and structures may vary among different label applications. Mapping and transforming data from these diverse formats into a consistent format for the unified application(s) can be complex.
If historical labelling information in multiple applications need to be migrated to the unified application(s), ensure that relevant historical information remains accurate and accessible.

Cost Implications

Initial costs for implementing a unified labelling solution can be significant, including software, integration, and training expenses etc.
Over time, standardization and simplification can lead to long-term cost savings through reduced maintenance, support, and licensing fees for multiple applications.

Change Management

There will be a learning curve and adaptation period for end-users not only requiring to change over to the unified labelling application(s), but also for those currently using the unified application(s). Comprehensive trainings are required as well as updating documentation and standard operating procedures (SOPs) accordingly.
Consolidate from multiple applications to a unified system can be disruptive and time-consuming. A support framework should be established to assist users during the transition and address any issues promptly.
Stay informed about advancements in labeling technology and consider periodic reviews to incorporate new capabilities or improvements.

Business Rules

Labels need to adhere to specific industry standards and containing relevant safety information, such as hazard symbols and safety instructions.
Regulatory labels must include regulatory compliance information according to standards such as OSHA (Occupational Safety and Health Administration) in US and GHS (Globally Harmonized System).
Labels must be in the languages required by the regions where the products are distributed and use standardized symbols for safety warnings.

Options considered

Option A: Standardized and Simplified Solution

The approach for the future labelling solution is to standardize and simplify by consolidating the company’s current labelling applications.

Transitioning from multiple labelling applications to a unified solution fully integrated with SAP S/4HANA environment is a significant task that involves careful planning and execution.

Assess and Inventory
- Catalog Existing Applications: Identify and document all current labelling applications, their functionalities, user base, and integration point.
- Evaluate Usage and Value: Assess how each application is used and its value to different business units. Determine which applications are critical, obsolete, or redundant.
Define Requirements
- Gather Stakeholder Inputs: Engage with stakeholders from various GBUs to understand their labelling needs and preferences.
- Document Requirements: Define clear requirements for labelling that align with SAP S/4HANA capabilities and business needs.
Standardize and Simplify Applications
- Identify Common Needs: Look for common labelling requirements across different GBUs to standardize processes and reduce complexity.
- Leverage SAP Standard Solutions: Explore SAP’s standard labelling solutions and features in S/4HANA, such as GLM.
Analyze Gaps
- Compare Existing and Future Capabilities: Perform a gap analysis between the functionalities of current applications and the capabilities of unified solution.
- Determine Customization Needs: Identify any gaps that require custom development to fill.
Implement and Deploy Unified Solution
- Migration: Ensure that data and labels from legacy applications are accurately migrated to the unified system, including required historical data and current labels.
- Go-Live and Post Support: Prepare for a smooth go-live and support teams are ready. Offer ongoing support and address any issues that arise after the transition to ensure stability and user satisfaction.

The selection of the exact labelling application(s), either a single application across all functions and operations or split by regulatory requirement, will be made in the Detailed Design phase, following the completion of the relevant analyses and tasks required by the above approach.

Option B: 1 to 1 Migration Solution

Identify all current labelling applications and understand their functionalities, user base, and integration point.
Migrate all the active applications in future SAP S/4HANA environment. If application requires data from SAP or feed the data back to SAP, consider to establish interface between the labelling applications and SAP.

Evaluation

Option A - Standardized and Simplified Solution

Option B - 1 to 1 Migration Solution

Operational Efficiency

The unified solution reduces the number of tools and eliminates redundant processes, leading to more streamlined operations and simplified processes .

Standardized solution may accelerate the deployment of new labels and changes, enhancing responsiveness.

Manage multiple labelling applications increases complexity since it requires overseeing various systems, each with its own setup, updates, and support needs.

Overlapping functionalities among applications can lead to inefficiencies and redundancy in system capabilities.

Standardization and Uniformity

Consolidation into a standardized solution helps ensure data accuracy and consistency across the organization.

A standardized solution can offer better integration with SAP S/4HANA and improve data flow.

Different applications may produce labels with varying formats and standards, leading to inconsistencies in label appearance and content.

Multiple applications may result in fragmented data management, affecting the quality and accuracy of the information used in labelling.

Cost Saving

Initial costs for implementing a unified labelling solution can be significant, including expenses on software, integration, migration and custom development etc.

Over time, standardization can lead to long-term cost savings through reduced maintenance, support, and licensing fees for multiple applications .

Keeping multiple applications utilizes existing investments and allows reduced immediate costs.

From long term perspective, each additional labelling application incurs separate maintenance, support and license costs, leading to higher overall expenses.

Flexibility and Scalability

A standardized system may not be flexible enough to handle specific or unique labeling requirements that the legacy systems addressed.

A standardized labelling solution simplifies the overall IT architecture, making it easier to adapt to changes in business processes, volume, and complexity, and allowing for more straightforward scalability.

Multiple applications offer flexibility to adapt to evolving business requirements or unexpected challenges during the transition.

Adapting multiple applications to new processes or changes can be cumbersome and slow.

Change Management Efforts

Users accustomed to existing applications may find difficulties to transiting to a new system, which can affect productivity initially.

On an ongoing basis, training users on an unified labelling solution reduces complexity and simplifies scaling training efforts as the organization grows.

Users can continue working with familiar applications potentially reducing initial training costs and easing the transition.

On an ongoing basis, training users on multiple labelling applications increases the complexity and duration of training sessions.

Expertise may be fragmented across different applications, making it harder to resolve issues quickly and effectively.

Consolidate and unify the labeling applications helps Syensqo streamline the labelling processes, ensures the label consistency, improves the operation efficiency and reduces maintenance costs. Therefore, adopting standardization and simplification is recommended for the future Syensqo labelling solution.