Reference Documents |
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Functional document (2019) KT document (2021) |
FAQ |
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A sample request is a paid or free-of-charge product shipment to be sent to a customer for demonstration and/or evaluation purposes. The Sales manager creates a Sample record and add the product to send to the customer. Only one product can be added per sample request : user must use "Clone" button to send another product to the same customer (no need to fill again creation form). 1- For all Samples except Chimie Plus : when the product is added, the user has to click on "Submit" to request approval. If the sample requires an approval Approver is defined based on sample type (since ECCO project new routing matrix "Local empowerment" also used for Quotes (Team cluster and ECCO Region) :
When Sample request is approved, a case is created for the CSR (Customer Service representative who will create SAP order) . When the case has been managed, the CSR closes the case, then the sample's status is automatically changed to "Sample sent - closed". 2- For Chimie Plus samples, please refer to the related Q&A as the process is a bit different. All details are on the functional document. |
They are samples managed by Chimie Plus. When the type is "Externally Sourced (Chimie-Plus)", if the user submits the request, this contact will receive an email (copy-paste the ID in production to see the email address used in real conditions). To change the e.mail , update the following contact in Production: https://solvay-spp-crm.lightning.force.com/lightning/r/Contact/0036000001JqFoOAAV/view
The "Submit" button can't be used for this type of Sample. The user must use button "Send External Sample Request to Chimie-Plus". A window will open and this email will be sent to Chimie Plus (with no attachment):
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Refer to the "Samples" section on the Product page.
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Depending on the value selected in "Type", the list of Products displayed is different. If the type is "Experimental products" for example, the product availability will have to be "Developmental". Please refer to the functional document (slide 5). |
Users have to ask the GBU Data Steward (Sarah Chattin) if they want to cancel a sample request. The status will be changed to "Request canceled". |
On desktop, the button used to add a product is a custom component. It only displays products linked to the correct type of sample, etc. This component cannot be used on the mobile version. As it is not available in mobile, users go to sample, related, sample product, add new sample product and they are redirected to the sample product layout. On this layout, the field is "read only" because we don't want users to select products from there (we need they use the component). As admin users, we can update this field because at the profile level, we have the permission to edit "read only" fields. In order to work on Sample and add a product, please ask users to not use the mobile app. |
Procedure to check user rights on the sample object: |
2024 implementations:
Icare SpP : Sample - Changes in Sample Layout
The new product creation layout should be like this
1st column
Sample, Product
2nd column
Product Comments, Arrival Date Requested
then two sections.
Product Sample Price (PM Recommendation) with the fields Sample Reference Price, Reference Currency, Reference UOM
Quantity & Pricing with the fields: Sample Paid,, Requested Volume, UOM (for Volume & Price), Sample Price, Currency
After save to check that In component "sample product" should display as below.
1st column
Product
Product Comments
Estimated Delivery Date
Arrival Date (Requested)
Ship Date
Tracking No/Carrier
Sample Reference Price
Reference UOM
Reference Currency
2nd column
Sample Paid
Sample Price
UOM (for Volume & Price)
Requested Volume
Note: Component layout where Type= Commercial Product
Reference link to implementation requirement:
“Sample Reference Price” Field Mandatory on Product Records – How To
- Excerpt: An error shows when a user tries to save a Product record without first filling in a value to the “Sample Reference Price” field (as seen in the below images).
With the new process implemented, when a user creates a new Product record, under certain conditions, as per steps showcased hereunder, an error message will show on the record page, under the “Sample Reference Price” field:
1.User is a Product Manager
2.The Product the user is trying to create from scratch has “Source System = PF1” and “Product Level = Level 4” and “Sample Reference Price = 0, OR a negative value, OR no value is added to the field/empty field”
As a result of the above details, when the user tries to save the record the Product record is not successfully created and the system will return the following error: “Sample Reference Price is mandatory and must be higher than 0” below “Sample Reference Price” field (as seen in the images below).
Reference link to implementation requirement:
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Prevent User from Creating Sample for Product Class C – How To
Excerpt: An error shows when a user tries to add a Product with “Product Class = C” , on a Sample record (as seen in the below images).
With the new process implemented, when a user tries to add a Product record on a Sample record, under certain conditions, as per steps showcased hereunder, an error message will show:
1.User is a Sample Manager
2.The Sample record the user is creating from scratch or the Sample record the user is editing, has "Sample Request Status = New Request - In Progress"
3.Once Sample record created, the user clicks the "Add a Product" button on the Sample record
4.The user adds a Product with "Product Class = C" and "Product Availability = Developmental"
5.The user populates the required fields (in red asterix) and saves the record
As a result of the above, the sample product cannot be saved with a Product Class C and the following error message is shown: "Product is required. Product must be active and not be of Class C"
Reference link to implementation requirement: