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Definition

By definition, this is a link from MSP to Syensqo-eCommerce.

With this feature, it allows users of both systems (MSP and Syensqo-eCommerce) to no longer have to login with his Syensqo-ecommerce userid and password when in MSP - N/A SSO not in place

Accessing points

This capability can be accessed through several points in MSP detailed below :

Homepage

Syensqo IS - Customer Support > MSP: Link to Syensqo-ecommerce > image-2024-11-15_15-21-2.png

Footer

Syensqo IS - Customer Support > MSP: Link to Syensqo-ecommerce > image-2024-11-15_15-23-19.png

Use cases (N/A - SSO not in place)

Use case	MSP user account	Syensqo-eCommerce user account
Use case 1: User / Distributor is only using MSP	X
Use case 2. User / Distributor is using MSP and Syensqo-eCommerce	X	X

Use case 1 journey

Context: User has only a MSP user account and is NOT a Syensqo-ecommerce user

Pre-requisite: The MSP user account is created only in Salesforce platform.

Journey:

Log in to MSP
Click to e-Ordering
Since user is NOT a Syensqo-ecommerce user, it'll arrive to the Syensqo-ecommerce asking for a login.

Use case 2 journey

Context: User has a MSP user account and also has a Syensqo-ecommerce user account

Pre-requisite: The MSP user account is created in Salesforce platform and has to be matched with a "Federation ID". The "Federation ID" is the email address of the user from Syensqo-ecommerce platform.

Journey:

Log in to MSP
Click to e-Ordering
SSO and redirect user to Syensqo-ecommerce platform in another tab without having to login again