For more information, you can contact :
Process
SIPOC
CTC - Export sceening process 2017
Key Performance Indicators
CCT
Process management
(KPIs cible def)
Dashboard : QV SBS OtC
(Open in IE)
Dashboard : QV SBS Delivery
(Open in IE)
Action Plan
CCT Projects and Ideas
Risk Mapping
Risk assessment July 2019
Risk evaluation July 2019 (Open file in Microsoft Office)
Customer Relation Management
Quality Procedures
Net Promoter Score methodology
Customer Satisfaction Survey
Specific Actions March 2018
Action Plan March 2018
Follow up Nov 2018
Follow up May 2019
Process 
Key Performance Indicators 
Action Plan 
