Bill of lading with the place of delivery mentionned on it, notions of demurrage and parking fees at the place of delivery have to be borne by the shipping company

Product manufactured and delivered within the same country (Example product manufactured in Poland shipped to a polish customer)

"Disagreement between a Solvay invoicing entity and a third party customer that leads to a breach on the contract. In this case a breach may result of a non-payment of the invoices at the due date or a partial payment. The objective of the Dispute Management process is to facilitate the communication between the different parties and to enable an efficient follow up within Order To Cash process."

Disagreement between a Solvay invoicing entity and a third party customer that leads to a breach on the contract. In this case a breach may result of a non-payment of the invoices at the due date or a partial payment.
The objective of the Dispute Management process is to facilitate the communication between the different parties and to enable an efficient follow up within Order To Cash process.

A customer account is considered doubtful if there is a risk that part or all of the debt may not be recovered due to the debtor's financial difficulties : bankruptcy procedure, legal receivership, disaster situation, or information from a local agent that customer is not able to pay Solvay anymore

Shipping instructions in RCS (in French : Instruction d'Acheminement)

Back Office Data & Analysis

Customer has to pay Solvay

Document d'Accompagnement Electronique

Document Simplifié d'Accompagnement