Table of contents

Objective of this Procedure

The purpose of this document is to list all Accounts Receivables disputes scenarios and explain which steps should be followed in each case.

Scope

This operating procedure (OP) applies all receivables for which the FSCM  Dispute Management is available.

Definitions 

• SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
• CCT AR: Customer Credit & Trade Accounts Receivable team
• CCT CCL: Customer Credit & Trade Cash Collections team
• OP: Operating procedure