Objective of this procedure

The purpose of this document is to describe the Credit / Debit and Returns releases in WP1 and PF1 by the SBS OtC service center in Curitiba

Scope

The OtC Service Center is in charge of controlling and releasing in WP1: 

  • document types :
    • related to Rebates : B1, B3, B4 
    • related to Credit : G2, ZG2, KR
    • related to Debits : L2, ZL2
    • related to Returns : RE, KR, KA
  • Billing blocks 08, 09 and 14
  • For Novecare NAM (Sales org US05 and CA02) / Technology Solution (Ex Novecare NAM US21 and CA11)/ Special Chem (Sales or US01 and CA10) Legal Entity 7424 and 7651.

The OtC Service Center is in charge of controlling and releasing in PF1:

  • document types :
    • related to Credit : CRV, CRVA, CRVT, CR, ZCRB, RK, ZCDP
    • related to Debits : DRV, DRVA, DRVT, ZDRB, DR
    • related to Returns : REA, ZREB, ZREN, ZROB
  • Billing blocks 08, AA
  • For Special Chem NAM (Sales org 3384) / Legal Entity 3384. 

Scope

Frequency

 

References

 

Attachments

 

Definition

2 different processes to correct an invoice:

 1. Some customers only want to be debited or credited for the “difference” on the original invoice.  

  • In this case Customer Service calculates what the customer is owed or what balance needs to be billed. Creates only a debit or Credit for that amount.

 2. Some customers require a “clean invoice” (most common case)

  • Completely Credit the original invoice and correctly Debit entire invoice.

The validation email should detail which case it is. 

For WP1, ZI partner is the CSR managing the document. He/she can be retrieved in the Header partners ( can be via transaction VA03 or V23): 

 

In PF1, the CSR can be retrieved the same way, but under partner VW : 

A credit / debit memo Request, and a Return, when released from billing block, will generate a Credit / debit Note or a Credit for Return that will actually trigger the payment to the customer.

This information can be found in the Document flow. Once the Credit / debit memo Request or the return has been released from Billing block, the Credit memo, Debit Memo or Credit for Returns document will show in the document flow. 

 

Example of a return : 

 

 

1      Procedure