Use FL3N transaction in PI1 system to check the unallocated payments as below:

Select only the document type "TI" (transfers IN) and then search by "unallocated" in the text field. Then, go to Freshdesk tool and check if the case was correctly created and sent to the correct entity (Credit Manager, cash collector or to banks).

For PF1 and WP1, the payments are posted on customer accounts by RtR (automatic postings during the bank statements upload). Therefore RtR should forward a case to OTC in case of unallocated payment in which they are sure it is customer related. Regarding Poland (receivables not assigned to Solvay SA), as the cash allocation is all manual, a ticket in Freshdesk should be created to justify a possible unallocated.
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On a daily basis the following file is updated:
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Example:

For unallocated cases for more than three months and if no answer received or if is not enough to allocate the payment, the team member doing the controls should send an email to Accounts Receivables Process Expert, explaining the reason why it is being escalated (mention if no answer received, doubts, proposal). In case it is interco related or any technical constraint, a reminder should be sent to the company related or to IS.
The objective of this control is to assure that all non-matched payments equal or above 50.000,00 EUR have been analyzed and escalated. Therefore a list with all those items has to be justified by the AR specialist and should be sent to Service Center Manager, AR Process Expert and to Cash Collector Team Leader (which should deploy to the cash collector).
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The principle is to have all customers/receivables from a company with convention with Solvay SA/Solvay SFA assigned to the Factoring company (Cc 0231/4044). Therefore, the objective of this control is to show evidence that customers not assigned have a valid reason in the "Long text" field for not assigning its receivables.
This control should be done quarterly (every three months, on the second week of the month) in the two local systems assigning to Solvay SA/Solvay SFA: PF1 and WP1.
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This result should be extracted to excel as below:
Click on ![]()

Execute ![]()
Save the file in your desktop

Finally, add this excel file to the email with the remaining controls.
Example of the file:
For bad debt customers, we should provide the request in which OTC AR received the request to post a customer into doubtful status only if requested by Audit company. In this case, we should search in Freshdesk the request case and send it to the requester.
The email should be send to the following addresses:
Process Expert Accounts Receivables | Claudrik.darnet@solvay.com |
OTC BO Manager | diogo.paiva@solvay.com |
Accounts Receivable team leaders: | Paula.simoes@solvay.com; Rafael.Lindoso@solvay.com and amporn.sae-tae@solvay.com |
Cash Collection team leader: | ana.cabecas@solvay.com, who will deploy to Cash Collections team |
Accounts Receivables team mailbox | solvay.ar@solvay.com |