The purpose of this document is to describe the valid reasons which OtC AR team can accept as justification to change the due date of a sales document and which are the steps to do it in the SAP system.
Scope
This operating procedure (OP) applies to all sales documents
Scope
Frequency
References
Attachments
Due date modification reasons
The due date modification is a critical process with potential impact in AR performance (Pastdues & DSO), possible detrimental of GBU action plans to improve DSO and Lack of Control.
As so, there should be maximum restriction of due date modifications. The request should come from GBU, Collections and validated by CM:
It is up to AR team to control and change if the request is according to the reasons validated and with the necessary Documentation or Evidence:
Here also some examples of other reasons which are not valid to change the due date:
AR should only change the due date if validated by CM and if the request contains the documentation required. If a case is not compliant with the valid reasons it Should be escalated to François Rublon.
