On a daily basis, the “Coda files” which are the Bank electronic files with information about the amounts received on SOLVAY SA bank accounts are uploaded into SAP. The system does the first sorting and processes the payments in which there is some valid and correct information displayed on the bank statement. Therefore, all the payments that could not be processed by the system have to be allocated manually by OTC AR.
The first thing to do is to print the Coda files as soon as the files are available in SAP coda transaction.
Remark : Not all the files arrive at the same time. OTC AR should check it regularly and after 10:00 (PT time) if some file is missing, OTC AR should send an email to CICC BO (bo.cicc@solvay.com)
After printing all bank statement files, payments have to be posted on customer accounts using FEBA transaction.
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To process a payment, click twice on the concerned line and afterwards on the floppy disk . This will have to be done for each red item.
At this stage, 5 possibilities can occur:
It might happen that due to wrong information on bank statement, system will open a wrong customer account. We should always confirm if the account opened by the system is the correct one checking the information available on bank statement as customer name, address or some invoice numbers. Thus, a new search should be executed. Please refer to “Account not found” chapter, where all the possibilities of finding a customer are described.
In case system cannot identify customer account due to lack of information, there are several possibilities to find it but the most common one is searching:
Sometimes a part of the invoice is missing or a number is wrong. However, we can try to focus the search on the document using * and trying different numbers in order to find the correct customer
Open items= list of invoices not yet paid in the customer account
d. Search using “Customers and Regions specificities” Database
All specificities regarding customer and Regions can be found in the Google drive or in the following link:
This database should be consulted before any dispute creation so that we can assure all specificities are taken into account. |
4. The system opens more than one customer account
Sometimes we receive payments made by customers before the goods are shipped and invoice sent and assigned to SOLVAY SA. Therefore, we receive the payment and the invoice isn’t yet available on customer account.
There are three steps that should be considered when recording a payment in advance:
This gives the invoice numbers sent to the customer “6111143015” and “6111343018” which should be found on customer account in 0231 (PI1). In case the information is not enough or in case you are not sure of the correct invoices, you can try to find them by the order number that is mentioned in the assignment field in PI1.
In case of having an order with “Payment terms”: “Payment in advance”, we should check if the customer name and the amount of the order are the same as mentioned on the bank statement. If yes, we can post the payment in advance on customer account and a dispute will be automatically created informing Credit Manager. If not, we should create a dispute and ask confirmation from Credit Manager/ Credit Analyst regarding the order number.
Then, check the last order and in case of non-conformity create a dispute.
There can be more than one proforma document mentioned in the bank statement and the numbers of the proforma documents can start with different numbers as 77… or 922… or 925... or 200... The proforma references are different depending on the company that issues the document.
If there is more than one proforma document, all of them should be checked and orders found. The sum of all orders should be equal to the total amount of the payment. If the amount is not the same always create a dispute asking for the confirmation of the orders and the amounts related to each of them. Check also if the difference is banking fees through customer masterdata.
If no useful information can be found or if there is the slightest doubt, create a dispute asking for details to the Credit Manager. |
The example described is related to PF1 system, however the same procedure should be executed for WP1.
The first thing to do is to post the payment on customer account as a “DZ” document type entry (see paragraph 4.3 of this procedure).
Remark: If the original payment was made via check, the document type entry recorded is “DK”. It may also happen that the document type entry recorded is “AB”, as a reconciliation resulting from using transaction F-32. This procedure only mentions document type “DZ”, but it applies exactly the same way for document types “AB” and “DK”.
After this posting, a job will run automatically and will create an E5 document on customer account. See below an example:

A dispute will be automatically created informing Credit Manager of the posting.
When the invoice is assigned and there is no difference or the difference is on the customer master data tolerance, an automatic job runs every day and clears the E5 with the invoice (s). If there is a difference which is above the tolerance, the job will not clear and we should ask information to the responsible CSR and Credit Manager.
As soon as the invoice is cleared, the posting on customer account is as below:

Please note that after processing a Payment in advance, the related order should be released (The detailed description of how to release the order is in Chapter 4.4.3). |
To add another order for this payment, we should select
and fill with the information regarding the other order.

Then, we should click on
so that automatically the Net value field is updated (Sales order amounts) as below:

Finally, insert the correct amount on “PayAdvAmnt” field according to the orders

and press Save
. In case there are banking fees, the amount inserted should be changed so that the total amount of the orders is the same as the payment amount. Please note that BusA field must be filled in, otherwise payment in advance will not be processed.
Choose Yes

and the following message appears:

After this posting, a job will run automatically and will create two E5 documents on customer account. See below:

Disputes will be automatically created informing Credit Manager of the posting.
When the invoices are assigned and there is no difference or the difference is on the customer master data tolerance, an automatic job runs every day and clears the E5 with the invoice (s). If there is a difference which is above the tolerance, the job will not clear and we should ask information to the related CSR/ Credit Manager.
As soon as the invoices are cleared, the posting on customer account is as below:

Please note that after processing a Payment in advance, the related order should be released (The detailed description of how to release the order is in Chapter 4.4.3). |
After processing a Payment in advance, we should click on
, then go to the "Status tab" in VA02 transaction and check in the "Credit Status" line if the order wasn't released yet (The status needs to be "Not approved"):

If the "Credit Status" is "Not approved"; the payment received corresponds to the payment terms of the order and the amount of the payment and the order is the same, check if the Deliver block field in the main screen is ![]()
. If it is the case please remove it choosing the option which is empty (see below):
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Afterwards, we should go to VKM3 transaction, insert the order number and press Execute button
:

Then select the line, click on button
and press Save
. The following message will appear:

When processing cash allocation, it might happen we find a customer that is blocked. Therefore, the system will give an error message stating that the customer account is blocked for posting. Find below how this situation should be handled.
In this situation, OTC AR should analyse if the customer account suggested by the system is the correct one (in transaction FBL5N confirm if there is an open invoice, if there is another customer account with the same/ similar name or if there are Freshdesk cases with the same issue) and in case of doubts contact Credit Manager before requesting the unblocking.
In case the blocked customer is the correct one, OTC AR will need to create a case and transfer it to Data Management team (Queue “PtP D&A EMEA”) asking to unblock the customer account. When Data Management team will transfer back the case to OTC AR queue saying that the account was unblocked, we should post the payment on the account and after we should return the case to them so that they can block the customer account again.
In order to register this payment as unallocated, we should create a case and classify it with status “Need for more information” and OTC-Subprocess “Unallocated payment” |
For all cases in which we receive a payment in SOLVAY SA which should be transferred to other Solvay company, we should follow the described procedure.
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The posting executed will clear the TI document in 0231:

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We might have the need to allocate a payment received in SOLVAY SA in a vendor account. There are two possibilities in the Z3F_FA_TRANS_AR_AP transaction:
If the payment is already allocated, you should reverse before starting this procedure |
Every time there is a return of a payment, a credit note, banking fees or a cancellation of a payment, we receive a negative amount on the CODA files.
When a negative amount arrives in FEBA statement list, the way to proceed depends on the subaccount on which the amount is posted. This chapter describes how to handle these transfers.
Before asking details to Credit Manager/ CICC BO, we should first analyse the bank statement and the Sub-account related looking for a document number or customer number that could lead us to the Country/ Region related. Then, we should also try to see if it is related to banking fees or to a payment to customer, which could be already executed by OTC AR. |
For all payments that OTC AR is not able to find the correct customer account, some steps need to be followed:
SOLVAY SA/ RHODIA bank account should be mentioned on the email as well as payment amount/ date and bank statement. |
Then, order by amount on “Net value” column and try to find a similar amount with the payment amount we have received. After go to VA03 transaction with the order number to retrieve more details and finally go to customer account and analyse payment history and previous bank statements to confirm it is the correct one.
Afterwards, whenever the payment remains unallocated and we are waiting for information we should create a note with Freshdesk case number in SAP PI1 entry document (900…), as follows:
In this case, we have mistakenly received a payment from other which is not a Solvay customer. Therefore the payment should be rejected. If we received that payment on a BNP bank account, it is possible to ask the transfer back asking it to bo.cicc@solvay.com. If not BNP, we should try to find a contact of the entity which made the payment so that we can request bank details and proceed with a manual reimbursement.
This section describes the main principle which must be respected concerning the monthly closing and explains how to proceed when an answer is received for a payment when the corresponding accounting period is already closed.
For clearings on F-32 transaction we should ALWAYS use payment date (see value date of DZ document) on the “Clearing date” field. In case the period is already closed, we should use first day of the current month. |
0231 closure starts on D-1 (last working day of the month). See below the impact of the closure on OtC AR postings:
Customers clearings: The last day to perform with current month date is on D+1 (until 15h Portugal time)
IBA movements: The last day to perform with current month date is on D-1
Posting a payment in a closed period:
Sometimes we have to post a payment when the period is already closed. Please see below how to proceed: