Table of contents

Objective of this Procedure

The purpose of this document is to list all Accounts Receivables and Cash Collections disputes scenarios and explain which steps should be followed in each case

Scope

This operating procedure (OP) applies all receivables for which the FSCM  Dispute Managemnet is available.

Definitions 

  • SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
  • OTC AR: Order to cash Accounts Receivable
  • OTC CCL: Order to cash Cash Collections
  • OP: Operating procedure
  • 0231: PI system for Worldwide Accounts Receivable and Payable

Scope

ERP

References

Attachments

OTC Dispute Scenarios.xls

AR and collections disputes scenarios

Attached the excel file with the description of all OTC AR & CCL disputes scenarios and the steps to be followed in each of them.