Table of contents

Objective of this Procedure

The purpose of this document is to list all Accounts Receivables and Cash Collections disputes scenarios and explain which steps should be followed in each case

Scope

This operating procedure (OP) applies all receivables for which the FSCM  Dispute Managemnet is available.

Definitions 

• SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
• OTC BO AR: Order to cash Back Office Accounts Receivable
• OTC BO CCL: Order to cash Back Office Cash Collections
• OP: Operating procedure
• WARP: PI system for Worldwide Accounts Receivable and Payable